Legal
Refund policy
When we refund what you paid, how to ask for it and how long it takes.
Last updated:
1. 30-day money-back guarantee
If within 30 days of your first payment you decide VRIZ is not for you, we refund that payment in full. You do not need to explain why or meet any condition. This applies equally to monthly and yearly plans.
2. The free trial is never charged
Creating your account, building your site and the 7-day trial after you publish it cost nothing and need no card. The first charge only happens when you choose a plan and pay; the 30-day guarantee runs from that moment.
3. How to request your refund
- Write to hello@vriz.io from your account email, call or WhatsApp us at +1 849 581 7841, or reply to the purchase receipt Paddle sent you.
- No form and no reason needed. Just tell us you want the refund.
- We confirm your request within 2 business days at most.
4. Who processes it and how long it takes
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle issues the refund to the same payment method you used. Once issued, the money usually shows in your account within 5 to 10 business days, depending on your bank.
5. What happens to your site
A refund cancels your subscription and pauses your site. We keep your content for 30 days in case you come back, and you can ask us for your content and your data as described in the terms of use. If the refund is the 30-day guarantee refund, your site's design does not become yours (see the intellectual property policy).
6. After the 30 days
You can cancel whenever you want from your dashboard, with no penalty: you are not charged again and the service stays active until the end of the period already paid for. Amounts paid for a period in progress are not refunded, unless the failure is ours or the law of your country grants you a different right, in which case we apply that right.
7. If you are not satisfied
We answer any complaint within 2 business days at most and aim to resolve it within 10 business days at most. If you are not satisfied with the outcome, you can contact Paddle as the Merchant of Record of your purchase, or the consumer protection authority in your country.